/ Implementation
Training and implementation are the true test of a healthcare IT provider. iMedica has built an outstanding reputation for its smooth, customized implementation process, staff and physician training, and ongoing support.
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"Before implementation, some physicians were seeing up to 30 patients per afternoon. Within two weeks of implementation, they were back to their normal schedules and seeing 40 patients in a half day. By quickly rebounding to a pre-implementation productivity levels, physicians were able to achieve their quarterly productivity bonuses in the first quarter that we were live."
——Owen O’Neill
M.D. Minnesota Orthopaedic Specialists
Daily Project Monitoring
After setting up the practice’s clearinghouse enrollment, the iMedica EDI Project Coordinator provides daily monitoring until any unforeseen issues are resolved, tracking claims from submission to payment. In addition, the EDI Coordinator offers weekly follow-ups for 90 120 days after go-live.
Weekly Follow-Ups
The iMedica Project Manager continues weekly calls with the practice’s office manager (or other project leader) until the office is comfortable with iMedica PRM and ready to move to regular iMedica Support (usually 4-6 weeks).
